About Us

Incorporated in 2005, Candour Communications provides a full suite of telecommunications solutions for businesses

 

Candour Communications can provide services to all Australian metropolitan and regional areas. Our Head Office is based in Melbourne, Victoria along with a regional office in Noosa, Queensland. We have direct access to expert technicians in Melbourne, Sydney, Brisbane, Adelaide and Perth as well as a well established network of specialists around Australia. 

The principal and business owner, Bernie Roach, has more than 30 years’ experience in the Information Technology and Communications arena.

Bernie’s enthusiasm for providing a cost effective solutions certainly comes from a first hand appreciation for the challenges of operating in today’s commercial environment.

Here at Candour Communications, we have a burning desire to make life easier for business owners – at least on a telecommunications front!

This means that our promise to you is that:

  • First of all, we will engage with you in a forthright manner to provide a solution that meets your needs in the most cost-effective way (no tech-no babble unless you want it)
  • Our staff will make sure that we understand exactly what you need
  • We will utilise all our expertise for your benefit
  • Furthermore, we will provide sensational ongoing service
  • Our golden rule is that we will never ever push a solution that is not going to give you what your business really needs

Please contact us at Candour Communications by filing out our online contact form or call us directly on 1300 651 350.

Bernard Roach 

– Director

 

Bernard Roach has more than 30 years’ experience in the        Information Technology and Communications arena

 
 

The principal and business owner Mr Bernard Roach has been in the industry for more than 30 years, and has previously worked for Telstra, BHP IT as a Senior Communications Analyst, Datacraft/Comtech as the country voice/data integration specialist to small, medium & large enterprises as well as several other private companies.

With extensive technical knowledge of voice and data communications including voice/data integration systems, IP telephony, data networking and phone systems.

This is combined with a strong understanding of LAN (routers, servers, management) and WAN systems, particularly in multi-vendor/multi-protocol environments.

Also has experience with the technical and commercial aspects of Mediation, Rating and Billing for IP services (VoIP, MPLS, Internet, etc) and mobile/legacy voice communication.

This technical skill set is significantly complemented by his ability to assess requirements from a business perspective and to design a solution that comprehensively meets operational and budgetary needs.

An entrepreneurial focus has seen him manage his own businesses. He has a first-hand appreciation for the challenges of operating in today’s commercial environment. This has created an enthusiasm for providing a cost-effective solutions to Small to Medium Enterprises in particular.

Bernie’s highly developed interpersonal and stakeholder management ability facilitates his successful liaison across all levels of business.

His professional drive is balanced by a life philosophy that also makes family, friends, health and fitness and playing guitar important pursuits.

Please contact us at Candour Communications by filing out our online contact form or call us directly on 1300 651 350.

       Finding A New Phone System that Works for YOU

And it is made worse by all the conflicting sales pitches telling you why their phone system is better than every one else’s.

Candour Communications is about honesty and fairness when offering a phone system solution. We are not about pushing particular products for the sake of selling those products. We tailor solutions to your needs.

Providing a wide range of solutions with a wide range of capabilities. This way, we can match the right solution to your current and future needs.

As a Phone System Solution Provider, we take your business communications needs and work with multiple equipment manufacturers to find the best business telephone solution for you.

Our manufacturers are hand-picked based upon:

  • Excellent product
  • Solid provisioning processes
  • Unsurpassable support

It gets even better… we do not just find the best telephone system for you, we can also organise telephone lines with the best rates that suit your business telephone calling patterns.

With over 30 years of experience in the telecommunications industry we are indeed telecommunication experts.

We will work closely with you to determine your precise business needs both now and in the future, and ensure that we help design the Best Business Telephone Solution for your business.

Please contact us at Candour Communications by filing out our online contact form or call us directly on 1300 651 350.

Why Candour Communications?

There are a myriad of offers available and in contrast to that, very little guidance on the technical aspects. It’s not easy to sift through all this information and find the right, cost effective solution.

That’s where we come in – Candour Communications is your trusted business telecommunications advisor! We’re called Candour Communications for a reason. ‘Candour’ is defined as frankness – the quality of being open and honest; also impartiality and fairness. This is what we bring.

Candour Communications is committed to honesty and fairness in providing telecommunications solutions. We will not push particular products for the sake of profit and we will always tailor solutions to your needs.

So – why Candour Communications?

  • Give yourself the best chance of finding the right solution for your business at the most cost-effective price.
  • Access to telecommunications experts with over 30 years of experience in the industry.
  • Are not affiliated with any one vendor or communications provider – this means have access to a very wide range of solutions with broad capabilities and can offer the right solution for your current and future needs.
  • Only hand-pick and select only the finest suppliers based on quality of products, solid provisioning processes and reliable support.
  • Work closely with you to determine your precise current and future business needs, and ensure that we help design the best telecommunications solution for your business.
  • Continue to look after you with great service and support long after your initial purchase.

Please contact us at Candour Communications by filing out our online contact form or call us directly on 1300 651 350.

“A big thank you Debbie, Bernie and Adam and all the team at Candour Communications for the seamless transition over to the NBN.

Geotest Services has been impressed enough to move all our other communications – mobile phones, website and email hosting over to Candour.

The Candour team phone support is 100% reliable and the staff are a please to deal with.

We would also like to thank the onsite technicians who installed the hardware in the office, very professional, knowledgably and quick workers.

Thanks again Candour.”

MARK

Geotest Services

“From the time I searched for a company to assist us establish the communication / voice network in our Melbourne warehouse, Candour Communication has delivered over and above my expectations.


My call was answered promptly. When Bernie Roach came on site he took the time to explain options to me in language I could understand. Debbie and Richard followed through with the agreed plans, and both provided fantastic customer service, turning up when scheduled, following up on queries, and like Bernie, going out of their way to make sure all was working and we understood the system. From this first engagement we have continued to work with Bernie and the team as we link our Sydney sales office with the Melbourne office. Again all was easy from our side. Everything happened with precision and good humour.”

PHOENIX DISTRIBUTION

Director, Sue Sharpe

“We have absolute confidence in Candour and wouldn’t hesitate to use them in this regard. We don’t even entertain the thought of going elsewhere based on the service we receive. We have faith in their expertise and can’t fault their service ethic. We have very particular needs in the way our system operates and Candour have tailored a solution for us without any problems.”

NIKKI WALKER

Instrat

“When Quantum Business Finance was established in 2009 we used Candour Communications to install our 20+ phone system due to their excellent reputation and competitive price. Recently we’ve expanded our office space with more offices and naturally we called on Bernie and his team to install the extra phones which they did quickly and proficiently.

Over the years the Candour Communications team have provided us with excellent service and technical support and are always only a phone call away.

We at Quantum Business Finance would highly recommend using Candour Communications to anyone who is in need of an excellent phone system provider that will support all your business telecommunication needs.”

JANA THOMPSON

Quantum Finance
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