NBN FAQs: Candour Answers Important Telecom Questions

We are currently updating our site to reach more folks. As luck would have it, we were looking through it for the purpose of cleaning up and reorganising. We chanced on almost forgotten Candour FAQs and their answers about NBN and subjects like business phones, telecom and business network solutions.

We asked ourselves, should we turn these into curated files? Because we’ve already picked out the stronger content elements and turned these up in the redesign. By necessity, the work is being rushed, and so we passed over these items.

Upon re-reading the FAQs, we realised these are good to go, but could not be easily integrated into the new website design. Sometimes people don’t know there is a modest but workable gold mine under their property, so to speak.

The beauty of it is in the discovery, and in our being able to share it with an audience as virtually ready-made blogs. Do check out our FAQs and page if they spark interest, or joy.

Following are the Q&As, which, aside from very few tweaks, are printed verbatim.

Can I use my old system with the NBN?

Yes! The NBN requires you to use Voice over IP or VoIP. Your system does not need to be a VoIP system or VoIP capable. Being technical (and not just sales people) we can install and implement VoIP converters that make VoIP lines behave exactly like standard telephone lines. So, nothing needs to change on your telephone system.

I have a relatively new phone system. Can that do VoIP?

Quite possibly. We can assess your existing telephone system and see if that can connect directly with the NBN. Some systems require additional hardware and some systems require manufacturer licenses. We can determine exactly what is required and provide that solution for you.

Will my telephone numbers need to change when converting to VoIP?

No, you will keep your existing phone numbers. There are certain advantages of VoIP over standard lines. You can have all outbound calls show your advertised number and call forwarding your lines can be done remotely via a web page.

Do I need to move to the NBN immediately?

No, there is a cut-off time of 18 months. No doubt other sales guys will say it will be cut-off anytime soon but they are not being honest.

Here’s more: So, the NBN is being installed into your area and telcos are sending you baffling information about what to do. Most will say that you need to change your telephone system as yours is not compatible with the NBN. This is not true!

Moreover, these same telcos will tell you that you must connect up to the NBN now because your telephone lines are going to be cut off immediately.  Another lie!

The people that tell you this are simply trying to make a sale. They do not care what they sell you. And typically what they sell you will generally be something that does not suit your business requirements.

We at Candour get sick when we hear about these things happening to our industry. Supposedly legitimate sales reps are trying to force honest businesses into spending money on something that they don’t really need.

[Additional facts: the reason why our “Check NBN” button figures prominently on our Front Page banner is obvious. The roll-out, as of this date, is still ongoing. There is still a large percentage of the population readying themselves for this in their respective areas.

We are one with other honest telephone solutions providers in wanting to serve the public well. The cut-off time of 18 months applies after the date NBN is available on any area. The answer above is still very relevant in every respect.

If you need more info, check out the article by Matthew Dunn on news.com.au. We chose the article because it’s a well-written one that is at or near the median spot on the roll-out schedule.]

More Candour FAQs

The above are it for some of the most urgent questions in Australian telecom today. The answers are short and to the point. Plus, Candour offers some significant and effective solutions (fair and honest ones) for consumer enquiries. But, as a banana-bending Bushie from back of Bourke would say, “There’s more in the billy.”

We’ve decided to split these added questions and carry the remainder over to a second (or even third) part of a series. The following questions are more detailed, but they are as relevant as the first ones for their respective fields. These take time to cross and recross to other, related fields, and are more informative in that sense.

We will add two more Q&As, so read on.

What is ISDN?

An Integrated Services Digital Network (ISDN) is a telecommunications technology that enables the transmission of digital data over standard phone lines. With that being said, it can be used for voice calls as well as data transfer.

ISDN can operate over copper based systems and allows the transmission of digital data over the telecommunication networks. Typically, ordinary copper based systems provide higher data speeds as well as better quality than analogue transmission. The ISDN transmission networks and its specifications will therefore provide a set of protocols that enable the set up, maintenance and completion of calls.

The integrated digital network provides a number of significant advantages over analogue systems. As a result, it enables two simultaneous telephone calls to be made over the same line. Hence, faster call connection. It typically takes a second to make connections rather than the much longer delays experienced using analogue based systems.

So with it, data can be sent more reliably and faster than in an analogue system. Also, noise, distortion, echoes and crosstalk are virtually eliminated. This is really great for business phone systems. Furthermore, the digital stream can carry any form of data from voice to faxes and Internet web pages to data files – thus the “integrated services” part of ISDN.

How does a cloud phone system work?

Hosted PBX is now the preferred system for remote workers and modern businesses.

Hosted PBX is now the preferred system for remote workers and modern businesses.

First of all, a cloud-based phone system is typically a Hosted PBX system that runs through the internet, rather than on traditional telephone lines. This is why cloud-based phone systems are also known as internet-based phone systems or as VoIP (Voice Over Internet Protocol).

Also, cloud-based system routes all phone calls through a simple internet connection. This allows any business to avoid the expensive hardware, infrastructure and consistent maintenance that is needed for a traditional telephone line phone system.

Pros and Cons

The main advantages that a cloud-based phone system has over traditional phone systems are:

  • You only need a broadband internet connection to start making calls for your business.
  • Usually results in cheaper phone bills.
  • VoIP doesn’t require expensive hardware as mentioned earlier.
  • Cloud-based phone systems are portable and accessible through mobile applications on smartphones.

Disadvantages are present but we have honest solutions for these:

  • There are some upfront costs in getting the proper equipment setup. However, these costs are quite small compared to the money that your business will start saving.
  • Your broadband connection affects that quality of your phone calls. If your Internet connection is currently somewhat shaky, your call quality could be bad or may drop a lot of calls. We can certainly assist you with internet connection.
  • You might be daunted by the tech with which the cloud gives these systems. But these however are quite simple and intuitive. The only things you need to have is an open mind and a willingness to learn about them. And these shouldn’t take too much time or effort for you and your co-workers to learn.

Telecom Solutions and Candour’s Own FAQ

Far and above other concerns in the telecom business, we have seen how the industry in general is no longer customer-oriented. Will the bias against customers slide down or pull up? That is our own FAQ, something that we are committed to answer in the positive.

If you are not quite sure or are ready to upgrade your phone systems. Or whether this is related to the NBN or not. Or if you have anything you might want to ask a reliable business phone systems and solutions provider, don’t hesitate to contact us at Candour Communications. You should try filling out our online contact form for your urgent questions or call us directly on 1300 651 350.

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