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avaya IP Phone

Avaya IP Office

Candour Communications is about finding the best phone solution for small to medium businesses.

We have put the Avaya IP Office telephone system through its paces and honestly believe it to be the best value for money in the market. They have excellent support for any Avaya phone manager or system.

The Avaya IPO is extremely scalable so it can cater for a small business with 2 to 6 handsets and grow to over 300 handsets.

The Avaya IP Office telephone system is extremely reliable, and has a vast range of standard & add-on features that provide flexibility and help increase productivity.

Standard features included in the Avaya IP Office include:
  • One Main Equipment Modular design provides scalable and flexible infrastructure that caters for from 2 to 384 Extensions…. There is no need to change main central unit as the company grows.
  • User and Group Announcements Play a welcome courtesy message stating that all agents are busy and will be with you shortly, then the caller is placed on hold hearing company music and/or corporate messages.
  • Voicemail Every user gets a Voicemail with up to 15 hours storage, including personal breakout options (i.e. press *2 to call my mobile phone).
  • Automated Attendant Personalised key press options, please press one for sales, two for accounts, etc…
  • Push Voice mail to Email Get your messages on your SMART phone such as IPhone and Blackberries
  • Hot Desking Any user can log onto any handset keeping their user profile (extension number & button layout).
  • Multi Adhoc Conferences Connect multiple internal and external people together (2 x conference calls with up to 64 participants).
  • Multiple Music on Hold Up to 4 different MOH sources.
  • Basic Call Center Set up multiple queues and agents
  • Click to Call Built in TAPI 1st party so you can dial from your contacts in Outlook
  • Headset Connections Electronic Hook switches so there is no need for mechanical lifters (applies to compatible headsets)
  • Phone Manager Lite PC software integrated with telephone offers computer telephony integration allowing up to 15 busy lamp indications to see whether other staff are available
  • Handsets IP Office offers a traditional key system dual LED handset layout (simple to use and easy to train new staff), digital and IP phones with same fixed button