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Avaya IP Office

Like many current solutions, the Alcatel Omni PCX phone system uses the same technology and platform from 2 staff all the way up to 100’s of users. Therefore the same advanced technology available to large companies is also available to smaller companies – without the price.

Like many current solutions, the Alcatel Omni PCX phone system uses the same technology and platform from 2 staff all the way up to 100’s of users. Therefore the same advanced technology available to large companies is also available to smaller companies – without the price.
Like many current solutions, the Alcatel Omni PCX phone system uses the same technology and platform from 2 staff all the way up to 100’s of users. Therefore the same advanced technology available to large companies is also available to smaller companies – without the price.

Standard features included in the Avaya IP Office include:
  • One Main Equipment Modular design provides scalable and flexible infrastructure that caters for from 2 to 384 Extensions…. There is no need to change main central unit as the company grows.
  • User and Group Announcements Play a welcome courtesy message stating that all agents are busy and will be with you shortly, then the caller is placed on hold hearing company music and/or corporate messages.
  • Voicemail Every user gets a Voicemail with up to 15 hours storage, including personal breakout options (i.e. press *2 to call my mobile phone).
  • Automated Attendant Personalised key press options, please press one for sales, two for accounts, etc…
  • Push Voice mail to Email Get your messages on your SMART phone such as IPhone and Blackberries
  • Hot Desking Any user can log onto any handset keeping their user profile (extension number & button layout).
  • Multi Adhoc Conferences Connect multiple internal and external people together (2 x conference calls with up to 64 participants).
  • Multiple Music on Hold Up to 4 different MOH sources.
  • Basic Call Center Set up multiple queues and agents
  • Click to Call Built in TAPI 1st party so you can dial from your contacts in Outlook
  • Headset Connections Electronic Hook switches so there is no need for mechanical lifters (applies to compatible headsets)
  • Phone Manager Lite PC software integrated with telephone offers computer telephony integration allowing up to 15 busy lamp indications to see whether other staff are available
  • Handsets IP Office offers a traditional key system dual LED handset layout (simple to use and easy to train new staff), digital and IP phones with same fixed button