Avaya IP Office 500v2 Phone System - "Fantastic value for money"

One of the world's best, and most awarded telephone systems.

Candour Communications is about finding the best phone solution for small to medium businesses.

We have put the Avaya IP Office 500v2 telephone system through its paces and honestly believe it to be the best value for money in the market.

The Avaya IPO 500 is extremely scalable so it can cater for a small business with 2 to 6 handsets and grow to over 300 handsets.

The Avaya IP Office telephone system is extremely reliable, and has a vast range of standard & add-on features that provide flexibilty and help increase productivity.

 

Standard features included in the Avaya IP Office include:

One Main Equipment
Modular design provides scalable and flexible infrastructure that caters for from 2 to 384 Extensions…. There is no need to change main central unit as the company grows.

User and Group Announcements
Play a welcome courtesy message stating that all agents are busy and will be with you shortly, then the caller is placed on hold hearing company music and/or corporate messages.

Voicemail
Every user gets a Voicemail with up to 15 hours storage, including personal breakout options (i.e. press *2 to call my mobile phone).

Automated Attendant
Personalised key press options, please press one for sales, two for accounts, etc…

Push Voice mail to Email
Get your messages on your SMART phone such as IPhone and Blackberries

Hot Desking
Any user can log onto any handset keeping their user profile (extension number & button layout).

Multi Adhoc Conferences
Connect multiple internal and external people together (2 x conference calls with up to 64 participants).

Multiple Music on Hold
Up to 4 different MOH sources.

Basic Call Center
Set up multiple queues and agents

Click to Call
Built in TAPI 1st party so you can dial from your contacts in Outlook

Headset Connections
Electronic Hook switches so there is no need for mechanical lifters (applies to compatible headsets)

Phone Manager Lite
PC software integrated with telephone offers computer telephony integration allowing up to 15 busy lamp indications to see whether other staff are available

Handsets
IP Office offers a traditional key system dual LED handset layout (simple to use and easy to train new staff), digital and IP phones with same fixed button

 

1403 Digital Handset
The Avaya 1403 telephones combine traditional telephone features, such as LED lights and fixed feature buttons (for example, conference, transfer, and hold), with the latest user features, such as softkeys, a navigation wheel, and a context sensitive user interface in select models. 

The Avaya 1403 IP telephone is designed as the "Everyday" desk phone, providing all the required telephony features in an easy-to-use manner.
 
Compatible with Avaya IP Office Release 6.0 and Avaya IP Office Partner Version Release 6.0
Available in Black
Avaya Digital Telephone Set
Recommended for use in common areas such as kitchens, hallways, lobbies, stockrooms, warehouses, mailrooms, etc
Full Duplex Speakerphone
2.6" 2 line by 16 character White Backlit LCD
3 Feature Keys
Dual LED lights-red and green
Fixed feature buttons for conference, transfer, drop, hold, mute, redial, speakerphone, voicemail
4 Way Navigation Buttons
Hearing Aid compatible handset
Message Waiting Light
Volume control- speaker, handset and ringer
Multi-Lingual Support: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese
  
The Avaya 1403 telephones combine traditional telephone features, such as LED lights and fixed feature buttons (for example, conference, transfer, and hold), with the latest user features, such as softkeys, a navigation wheel, and a context sensitive user interface in select models. 

The Avaya 1403 IP telephone is designed as the "Everyday" desk phone, providing all the required telephony features in an easy-to-use manner.
 
Compatible with Avaya IP Office Release 6.0 and Avaya IP Office Partner Version Release 6.0
Available in Black
Avaya Digital Telephone Set
Recommended for use in common areas such as kitchens, hallways, lobbies, stockrooms, warehouses, mailrooms, etc
Full Duplex Speakerphone
2.6" 2 line by 16 character White Backlit LCD
3 Feature Keys
Dual LED lights-red and green
Fixed feature buttons for conference, transfer, drop, hold, mute, redial, speakerphone, voicemail
4 Way Navigation Buttons
Hearing Aid compatible handset
Message Waiting Light
Volume control- speaker, handset and ringer
Multi-Lingual Support: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Japanese
  
1408 Digital Handset

The Avaya 1408 telephones combine traditional telephone features, such as LED lights and fixed feature buttons (for example, conference, transfer, and hold), with the latest user features, such as softkeys, a navigation wheel, and a context sensitive user interface in select models.

 

The Avaya 1408 IP telephone is designed as the "Everyday" desk phone, providing all the required telephony features in an easy-to-use manner.

Features of Avaya 1408 telephone include:

  • 3 x 24 Character Backlight Display
  • Eight (8) Administrable Feature Keys
  • Three (3) Soft Keys
  • Fifteen (15) Hard Function Keys for Hold, Mute, Conference, Drop, Transfer, Speaker, Volume Up, Volume Down, Menu, Contacts, Call Log, Phone Screen, Headset, and Messages
  • Contacts application with up to 100 entries
  • Call Log application with up to 100 entries. Main view shows a Consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster
  • 2-way speaker with Omni directional microphone
  • Paper Labels
  • Two (2) LEDs (Red/Green) per feature button
  • Message Waiting Indicator
  • Adjustable angle flip stand
  • Wall mountable
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.

 

  

The Avaya 1408 telephones combine traditional telephone features, such as LED lights and fixed feature buttons (for example, conference, transfer, and hold), with the latest user features, such as softkeys, a navigation wheel, and a context sensitive user interface in select models.

 

The Avaya 1408 IP telephone is designed as the "Everyday" desk phone, providing all the required telephony features in an easy-to-use manner.

Features of Avaya 1408 telephone include:

  • 3 x 24 Character Backlight Display
  • Eight (8) Administrable Feature Keys
  • Three (3) Soft Keys
  • Fifteen (15) Hard Function Keys for Hold, Mute, Conference, Drop, Transfer, Speaker, Volume Up, Volume Down, Menu, Contacts, Call Log, Phone Screen, Headset, and Messages
  • Contacts application with up to 100 entries
  • Call Log application with up to 100 entries. Main view shows a Consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster
  • 2-way speaker with Omni directional microphone
  • Paper Labels
  • Two (2) LEDs (Red/Green) per feature button
  • Message Waiting Indicator
  • Adjustable angle flip stand
  • Wall mountable
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.

 

  
1416 Digital Executive Handset

The Avaya 1416 IP Telephone is designed for the Receptionist/Assistant or Manager.  Those users who answer large numbers of incoming calls, transfer customers to different departments or extensions and monitor several line appearances throughout a typical day making handling multiple calls easy and efficient.

 

The 1416 provides the most one-touch line/feature/speed dial buttons without the need to scroll through on-screen lists.

Features of Avaya 1416 telephone include:

  • 4 x 24 Character Backlight Display.
  • 16 Administrable Feature Keys.
  • Three (3) Soft Keys.
  • Fifteen (15) Hard Function Keys for Hold, Mute, Conference, Drop, Transfer, speaker, Volume Up, Volume Down, Menu, Contacts, Call Log, Phone Screen, Headset, and Messages.
  • Personal Contacts application with up to 100 entries.
  • Call Log application with up to 100 entries. Main view shows a Consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster.
  • 2-way speaker with Omni directional microphone.
  • Paper Labels.
  • Two (2) LEDs (Red/Green) per feature button.
  • Message Waiting Indicator.
  • Adjustable angle flip stand with separately adjustable display
  • Wall mountable.
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.
  

The Avaya 1416 IP Telephone is designed for the Receptionist/Assistant or Manager.  Those users who answer large numbers of incoming calls, transfer customers to different departments or extensions and monitor several line appearances throughout a typical day making handling multiple calls easy and efficient.

 

The 1416 provides the most one-touch line/feature/speed dial buttons without the need to scroll through on-screen lists.

Features of Avaya 1416 telephone include:

  • 4 x 24 Character Backlight Display.
  • 16 Administrable Feature Keys.
  • Three (3) Soft Keys.
  • Fifteen (15) Hard Function Keys for Hold, Mute, Conference, Drop, Transfer, speaker, Volume Up, Volume Down, Menu, Contacts, Call Log, Phone Screen, Headset, and Messages.
  • Personal Contacts application with up to 100 entries.
  • Call Log application with up to 100 entries. Main view shows a Consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster.
  • 2-way speaker with Omni directional microphone.
  • Paper Labels.
  • Two (2) LEDs (Red/Green) per feature button.
  • Message Waiting Indicator.
  • Adjustable angle flip stand with separately adjustable display
  • Wall mountable.
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.
  
1608 IP Handset

The Avaya 1608 supports 8 line appearances / feature keys. Each of the buttons includes dual LED’s (red, green) providing explicit status for the user. For a familiar look and feel, the 1608 includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute. In addition, the 1608 includes a high quality full duplex speakerphone, and supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack. 

Features of Avaya 1608 IP telephone include:

  • Backlit display – 3.5” diagonal, 3 rows by 24 characters.
  • Ergonomic hearing aid compatible handset – supporting TTD acoustic coupler.
  • 8 line appearance/feature key buttons – with dual LED’s (red, green).
  • 2-way speakerphone**
  • Message waiting indicator.
  • Dual position flip stand.
  • Four-way navigation cluster button.
  • Three contextual softkey buttons.
  • Volume button – (separate volume levels in the handset, headset, speaker, and ringer).
  • Quick-access Voicemail Message button.
  • Telephony application button – to return to main telephone screen.
  • Avaya Menu button – (options and settings access).
  • Contacts button, Call log button, Redial button, Speaker button, Mute button, Headset button, Hold button, Conference button, Transfer button, Drop button.
  • Ethernet (10/100) line interface with a secondary 10/100 port for collocated laptop or PC.
  • PoE 802.3af class 2 device, also supports a local power supply
  • Headset interface.
  • Optional Gigabit Adapter for Gigabit connectivity to a PC
  

The Avaya 1608 supports 8 line appearances / feature keys. Each of the buttons includes dual LED’s (red, green) providing explicit status for the user. For a familiar look and feel, the 1608 includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute. In addition, the 1608 includes a high quality full duplex speakerphone, and supports a broad portfolio of Avaya wired and wireless headsets through its integrated headset jack. 

Features of Avaya 1608 IP telephone include:

  • Backlit display – 3.5” diagonal, 3 rows by 24 characters.
  • Ergonomic hearing aid compatible handset – supporting TTD acoustic coupler.
  • 8 line appearance/feature key buttons – with dual LED’s (red, green).
  • 2-way speakerphone**
  • Message waiting indicator.
  • Dual position flip stand.
  • Four-way navigation cluster button.
  • Three contextual softkey buttons.
  • Volume button – (separate volume levels in the handset, headset, speaker, and ringer).
  • Quick-access Voicemail Message button.
  • Telephony application button – to return to main telephone screen.
  • Avaya Menu button – (options and settings access).
  • Contacts button, Call log button, Redial button, Speaker button, Mute button, Headset button, Hold button, Conference button, Transfer button, Drop button.
  • Ethernet (10/100) line interface with a secondary 10/100 port for collocated laptop or PC.
  • PoE 802.3af class 2 device, also supports a local power supply
  • Headset interface.
  • Optional Gigabit Adapter for Gigabit connectivity to a PC
  
1616 IP Executive Handset

The Avaya 1616 IP Telephone is designed for the Navigator user. Receptionists, assistants, and managers are examples of Navigator users – people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout a typical day. For the Navigator user, the 1616 provides the most one-touch line/feature/speed-dial buttons without the need to scroll through on-screen lists

 

Features of Avaya 1616 telephone include:

  • Backlit display – 3.5” diagonal, 4 rows by 24 characters with adjustable display angle
  • Ergonomic hearing aid compatible handset – supporting TTD acoustic coupler
  • 16 line appearance/feature key buttons – with dual LED’s (red, green)
  • 2-way speakerphone**
  • Message waiting indicator
  • Dual position flip stand
  • Four-way navigation cluster button
  • Three contextual softkey buttons
  • Volume button – (separate volume levels in the handset, headset, speaker, and ringer)
  • Message button
  • Telephony application button – to return to main telephone screen
  • Avaya Menu button – (options and settings access)
  • Contacts button, Call log button, Redial button, Speaker button, Mute button, Headset button, Hold button, Conference button, Transfer button,  Drop button
  • Ethernet (10/100) line interface with a secondary 10/100 port for collocated laptop or PC
  • Module interface – for 32 button expansion module
  • PoE 802.3af class 2 device, also supports a local power supply
  • Headset interface
  • Wall mount kit available
  • Optional Gigabit Adapter for Gigabit connectivity to a PC

 

  

The Avaya 1616 IP Telephone is designed for the Navigator user. Receptionists, assistants, and managers are examples of Navigator users – people who answer incoming calls, transfer customers to different departments or extensions, and monitor several line appearances throughout a typical day. For the Navigator user, the 1616 provides the most one-touch line/feature/speed-dial buttons without the need to scroll through on-screen lists

 

Features of Avaya 1616 telephone include:

  • Backlit display – 3.5” diagonal, 4 rows by 24 characters with adjustable display angle
  • Ergonomic hearing aid compatible handset – supporting TTD acoustic coupler
  • 16 line appearance/feature key buttons – with dual LED’s (red, green)
  • 2-way speakerphone**
  • Message waiting indicator
  • Dual position flip stand
  • Four-way navigation cluster button
  • Three contextual softkey buttons
  • Volume button – (separate volume levels in the handset, headset, speaker, and ringer)
  • Message button
  • Telephony application button – to return to main telephone screen
  • Avaya Menu button – (options and settings access)
  • Contacts button, Call log button, Redial button, Speaker button, Mute button, Headset button, Hold button, Conference button, Transfer button,  Drop button
  • Ethernet (10/100) line interface with a secondary 10/100 port for collocated laptop or PC
  • Module interface – for 32 button expansion module
  • PoE 802.3af class 2 device, also supports a local power supply
  • Headset interface
  • Wall mount kit available
  • Optional Gigabit Adapter for Gigabit connectivity to a PC

 

  
9504 Handset

The Avaya 9504 digital deskphone combines traditional telephone features with the latest user features such as soft keys, a navigation wheel.  It features a large, eye friendly display and paperless, all digital labeling.  The 9500 series can be deployed in mixed digital/IP telephony environments.

 

The Avaya 9504 digital handset is designed for the everyday user and provides the most one touch line/feature/speed dial buttons without the need to scroll through on screen lists

Features of Avaya 9504 IP telephone include:

  • 4 x 24 Character Backlight Display
  • 12 Administrable Feature Keys
  • Four (4) Soft Keys
  • 10 fixed feature keys for common tasks. (eg.contacts, history and message)
  • Personal Contacts application with up to 100 entries
  • Call Log application with up to 30 entries. Main view shows a Consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster
  • Permanently labelled buttons: Speaker, headset, Mute, Volume, Avaya Menu, Phone, History, Contacts, Voicemail Message
  • 2-way speaker with Omni directional microphone
  • Digital self labelling
  • Message Waiting Indicator
  • Adjustable angle flip stand with separately
  • adjustable display
  • Wall mountable
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.

 

  

The Avaya 9504 digital deskphone combines traditional telephone features with the latest user features such as soft keys, a navigation wheel.  It features a large, eye friendly display and paperless, all digital labeling.  The 9500 series can be deployed in mixed digital/IP telephony environments.

 

The Avaya 9504 digital handset is designed for the everyday user and provides the most one touch line/feature/speed dial buttons without the need to scroll through on screen lists

Features of Avaya 9504 IP telephone include:

  • 4 x 24 Character Backlight Display
  • 12 Administrable Feature Keys
  • Four (4) Soft Keys
  • 10 fixed feature keys for common tasks. (eg.contacts, history and message)
  • Personal Contacts application with up to 100 entries
  • Call Log application with up to 30 entries. Main view shows a Consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster
  • Permanently labelled buttons: Speaker, headset, Mute, Volume, Avaya Menu, Phone, History, Contacts, Voicemail Message
  • 2-way speaker with Omni directional microphone
  • Digital self labelling
  • Message Waiting Indicator
  • Adjustable angle flip stand with separately
  • adjustable display
  • Wall mountable
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.

 

  
9508 Digital Handset

The Avaya 9508 Digital deskphone is designed for the navigator type user.  Receptionists, assistants and managers are examples of navigator users.  People who answer incoming calls, transfer customers to different departments or extensions and monitor several line appearances throughout a typical day.

The Avaya 9508 digital handset provides the most one touch line/feature/speed dial buttons without the need to scroll through on screen lists.

Easy upgrade to navigator.  The 9508 handset supports a 32 button expansion module to access key features or speed dial buttons.

Features of Avaya 9508 IP telephone include:

  • 4 x 24 Character Backlight Display
  • 12 Administrable Feature Keys
  • Four (4) Soft Keys
  • 10 fixed feature keys for common tasks. (eg. contacts, history and message)
  • Personal Contacts application with up to 100 entries
  • Call Log application with up to 30 entries. Main view shows a consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster

 

  • Permanently labelled buttons: Speaker, headset, Mute, Volume, Avaya Menu, Phone, History, Contacts, Voicemail Message
  • 2-way speaker with Omni directional microphone
  • Digital self labelling
  • Message Waiting Indicator
  • Adjustable angle flip stand with separately
  • adjustable display
  • Wall mountable
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.

 

  

The Avaya 9508 Digital deskphone is designed for the navigator type user.  Receptionists, assistants and managers are examples of navigator users.  People who answer incoming calls, transfer customers to different departments or extensions and monitor several line appearances throughout a typical day.

The Avaya 9508 digital handset provides the most one touch line/feature/speed dial buttons without the need to scroll through on screen lists.

Easy upgrade to navigator.  The 9508 handset supports a 32 button expansion module to access key features or speed dial buttons.

Features of Avaya 9508 IP telephone include:

  • 4 x 24 Character Backlight Display
  • 12 Administrable Feature Keys
  • Four (4) Soft Keys
  • 10 fixed feature keys for common tasks. (eg. contacts, history and message)
  • Personal Contacts application with up to 100 entries
  • Call Log application with up to 30 entries. Main view shows a consolidated List, but Left/Right arrows can be used to show Missed, Answered, and Outgoing entries.
  • Navigation Cluster

 

  • Permanently labelled buttons: Speaker, headset, Mute, Volume, Avaya Menu, Phone, History, Contacts, Voicemail Message
  • 2-way speaker with Omni directional microphone
  • Digital self labelling
  • Message Waiting Indicator
  • Adjustable angle flip stand with separately
  • adjustable display
  • Wall mountable
  • User Interface support includes English, Dutch, French, German, Italian, Portuguese, Russian, and Spanish.

 

  
9608 IP Executive Handset

The Avaya 9608 IP deskphone is a cost-effective, functional phone for small to large enterprises. It includes access to 8 lines and graphical labels that can be administered centrally.

 

The Avaya 9608 IP handset is packed with Avaya’s leading technology, to offer the world’s best calling experience. HD and wideband audio come standard, for lifelike, natural sound that means you can listen more clearly, for longer. Plus both Bluetooth and DECT headsets are supported (adapters required), to ensure you get the most out of your investment.

Features of Avaya 9608 IP telephone include:

  • High definition audio that increases productivity by reducing fatigue
  • Integrated, high-quality speakerphone.
  • Simplified call control on the display using softkeys for everyday functions such as transfer, conference and forwarding.
  • Self labeling.
  • Improved flexibility through support of a secondary Ethernet port.
  • Support for Bluetooth and DECT headsets (with adapter).
  • Use of the Avaya one-X® interface.
  • Session Initiated Protocol (SIP)-based infrastructure.
  • Power-over-Ethernet Class 1 design with ‘“sleep mode’” for reduced energy consumption and costs.
  

The Avaya 9608 IP deskphone is a cost-effective, functional phone for small to large enterprises. It includes access to 8 lines and graphical labels that can be administered centrally.

 

The Avaya 9608 IP handset is packed with Avaya’s leading technology, to offer the world’s best calling experience. HD and wideband audio come standard, for lifelike, natural sound that means you can listen more clearly, for longer. Plus both Bluetooth and DECT headsets are supported (adapters required), to ensure you get the most out of your investment.

Features of Avaya 9608 IP telephone include:

  • High definition audio that increases productivity by reducing fatigue
  • Integrated, high-quality speakerphone.
  • Simplified call control on the display using softkeys for everyday functions such as transfer, conference and forwarding.
  • Self labeling.
  • Improved flexibility through support of a secondary Ethernet port.
  • Support for Bluetooth and DECT headsets (with adapter).
  • Use of the Avaya one-X® interface.
  • Session Initiated Protocol (SIP)-based infrastructure.
  • Power-over-Ethernet Class 1 design with ‘“sleep mode’” for reduced energy consumption and costs.